Facility and Nuisance Complaint FAQs
Who can help me with mold in an apartment or a rental situation?
Currently there is not an Oklahoma government agency that is responsible for mold complaints.
What causes mold? What are some solutions?
The best answers to these questions can be found on the Environmental Protection Agency website's mold guide. For mold complaint/concerns, please call 1-888-534-5243.
What does 'stagnant water' mean?
Stagnant water is water that is not circulating and can lead to breeding mosquitoes. Just because water is green does not make it stagnant. Also, if it is a natural body of water, OCCHD does not work these complaints.
Who is responsible for insect and rodent problems in housing situations?
In a single family residence the Owner and/or Occupant are responsible for the existing problem:
- Example A: If you are renting a single-family residence and you have a rodent/insect problem in your residence, you are responsible for the problem, not the landlord.
- Example B: If there are insects or rodents coming out of a single family dwelling that is affecting the surrounding public, it is the responsibility of the owner to take care of the nuisance.
In a multi family residence (4-Plex or more), it is the responsibility of both the Owner and Occupant. The owner is required to have some sort of extermination policy for the property. The Occupant is required to keep their personal property clean enough not to affect the surrounding tenants.
What constitutes 'excessive' animal feces?
Excessive refers to animal feces to cause odors or a fly problem to the surrounding neighbors.
Can the OKC-County Health Department help me with a sewage problem?
If there is visible sewage inside of a structure of a single family or a multi-family dwelling (4-Plex or more), then OCCHD will work the complaint. If there is visible sewage outside of a structure, then the complaint is taken care of by the Oklahoma Department of Environmental Quality (ODEQ). You may file a complaint with ODEQ by calling (800)522-0206 or by visiting their website.
Does the OKC-County Health Department look at complaints about concerns for the welfare of children, elderly persons, or anyone else living in an environment that may cause harm to them personally but not the surrounding public?
These types of concerns are worked by Oklahoma Department of Humans Services (DHS). To file a complaint, please visit their website or call (405) 521-2779