Complaint FAQs

Currently there is not an Oklahoma government agency that is responsible for mold complaints.

 The best answers to these questions can be found at:

Mold – Oklahoma Department of Environmental Quality

Mold – Overview | Occupational Safety and Health Administration (osha.gov)

Stagnant water is water that is not circulating and can lead to breeding mosquitoes. Just because water is green does not make it stagnant. Also, if it is a natural body of water, OCCHD does not work these complaints.

In a single family residence the Owner and/or Occupant are responsible for the existing problem:

• Example A: If you are renting a single-family residence and you have a rodent/insect problem in your residence, you are responsible for the problem, not the landlord.
• Example B: If there are insects or rodents coming out of a single family dwelling that is affecting the surrounding public, it is the responsibility of the owner to take care of the nuisance.

In a multi family residence (4-Plex or more), it is the responsibility of both the Owner and Occupant. The owner is required to have some sort of extermination policy for the property. The Occupant is required to keep their personal property clean enough not to affect the surrounding tenants.

Excessive refers to animal feces to cause odors or a fly problem to the surrounding neighbors.

If there is visible sewage inside of a structure of a single family or a multi-family dwelling (4-Plex or more), then OCCHD will work the complaint. If there is visible sewage outside of a structure, then the complaint is taken care of by the Oklahoma Department of Environmental Quality (ODEQ). You may file a complaint with ODEQ by calling (800)522-0206 or by visiting their website.

These types of concerns are worked by Oklahoma Department of Human Services (DHS). To file a complaint, please visit their website or call (405) 521-2779.

According to the Food and Drug Administration and Center for Disease Control, there are five major causes of foodborne illness. They are:

1. Poor personal hygiene, i.e., food workers not washing their hands properly
2. Inadequate cooking temperatures
3. Improper holding times and temperatures that allow bacteria to multiply to dangerous levels on the food or produce toxins into the food
4. Contaminated or improperly cleaned equipment that permits cross contamination from one food product to another
5. Food from an unapproved source, such as home-canned or home-prepared foods

We can prevent much of the foodborne illness in the United States by washing our hands, cooking foods to the correct temperature, keeping hot foods hot/cold foods cold, and by rapidly cooling our leftover foods.

You can find information at the Center for Disease Control website or the FDA’s Bad Bug Handbook. In addition to these sources, you can also obtain information from the Food Safety Inspection Service. They also cover topics related to foodborne illness and many other food safety issues.

Food products and other medical products are recalled by the Food and Drug Administration on a routine basis. You can find out which products are being recalled or have been recalled here. In addition to food and medical devices, the Food and Drug Administration has information about recalls affecting pet food here.

If your city has an animal control program, this should be your primary call to report an animal bite.  Otherwise, to report an animal bite complaint in Oklahoma county, please fill out our General Complaint form or call (405) 425-4400.  If the bite is severe or if the animal is not a dog, cat or ferret, it is recommended you contact a physician prior to filing a complaint.

Currently there is not an Oklahoma government agency that is responsible for mold complaints.

 The best answers to these questions can be found at:

Mold – Oklahoma Department of Environmental Quality

Mold – Overview | Occupational Safety and Health Administration (osha.gov)

Stagnant water is water that is not circulating and can lead to breeding mosquitoes. Just because water is green does not make it stagnant. Also, if it is a natural body of water, OCCHD does not work these complaints.

In a single family residence the Owner and/or Occupant are responsible for the existing problem:

• Example A: If you are renting a single-family residence and you have a rodent/insect problem in your residence, you are responsible for the problem, not the landlord.
• Example B: If there are insects or rodents coming out of a single family dwelling that is affecting the surrounding public, it is the responsibility of the owner to take care of the nuisance.

In a multi family residence (4-Plex or more), it is the responsibility of both the Owner and Occupant. The owner is required to have some sort of extermination policy for the property. The Occupant is required to keep their personal property clean enough not to affect the surrounding tenants.

Excessive refers to animal feces to cause odors or a fly problem to the surrounding neighbors.

If there is visible sewage inside of a structure of a single family or a multi-family dwelling (4-Plex or more), then OCCHD will work the complaint. If there is visible sewage outside of a structure, then the complaint is taken care of by the Oklahoma Department of Environmental Quality (ODEQ). You may file a complaint with ODEQ by calling (800)522-0206 or by visiting their website.

These types of concerns are worked by Oklahoma Department of Human Services (DHS). To file a complaint, please visit their website or call (405) 521-2779.

According to the Food and Drug Administration and Center for Disease Control, there are five major causes of foodborne illness. They are:

1. Poor personal hygiene, i.e., food workers not washing their hands properly
2. Inadequate cooking temperatures
3. Improper holding times and temperatures that allow bacteria to multiply to dangerous levels on the food or produce toxins into the food
4. Contaminated or improperly cleaned equipment that permits cross contamination from one food product to another
5. Food from an unapproved source, such as home-canned or home-prepared foods

We can prevent much of the foodborne illness in the United States by washing our hands, cooking foods to the correct temperature, keeping hot foods hot/cold foods cold, and by rapidly cooling our leftover foods.

You can find information at the Center for Disease Control website or the FDA’s Bad Bug Handbook. In addition to these sources, you can also obtain information from the Food Safety Inspection Service. They also cover topics related to foodborne illness and many other food safety issues.

Food products and other medical products are recalled by the Food and Drug Administration on a routine basis. You can find out which products are being recalled or have been recalled here. In addition to food and medical devices, the Food and Drug Administration has information about recalls affecting pet food here.

If your city has an animal control program, this should be your primary call to report an animal bite.  Otherwise, to report an animal bite complaint in Oklahoma county, please fill out our General Complaint form or call (405) 425-4400.  If the bite is severe or if the animal is not a dog, cat or ferret, it is recommended you contact a physician prior to filing a complaint.